Surely patients want to be seen and treated in a timely manner, but when we sacrifice empathy for efficiency we fuel what lays at the core of patient — and physician — discontent with modern medicine. We hide behind buzzwords like “patient-centeredness” and “shared decision-making” without being able to offer the time that gives these terms true weight. Ultimately, reconciling this tension may mean reconceptualizing “efficiency” to include the tremendous value that exists in having more time to spend with our patients.
When I think back to that morning with my patient, and many mornings like it, terms like efficiency and productivity seem to lose their meaning. I think of the countless opportunities for compassion I squander every day in pursuit of something far less meaningful to patient and doctor. And I think, next time, I’ll sit.
Dhruv Khullar, M.D., MPP, is a resident physician at Massachusetts General Hospital and Harvard Medical School. Follow him on Twitter: @DhruvKhullar.